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Terms & Conditions

1. Introduction

Welcome to GENSocial!

These Terms & Conditions govern your use of our website (www.gensocial.ca) and our services, including social media management, content creation, branding, and digital marketing.

By accessing our website or engaging our services, you agree to these Terms.

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2. Services

GENSocial provides social media marketing and digital services, including but not limited to:

  • Content creation (photo, video, graphic design)

  • Social media management

  • Strategy and consulting

  • Branding and website support

All services are customized and subject to individual agreements, proposals, or invoices.

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3. Client Responsibilities

By working with us, you agree to:

  • Provide accurate, complete, and timely information

  • Review and approve content within agreed timelines

  • Ensure you have rights to any materials (logos, images, music, etc.) you provide

GENSocial is not responsible for delays caused by missing approvals or assets.

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4. Payments & Fees

  • Payment terms are outlined in your invoice or service agreement

  • Late payments may result in paused services and/or interest charges

  • Additional requests outside scope may be billed at our hourly rate or quoted separately

  • Rush services may be subject to expedited fees

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5. Intellectual Property

GENSocial Ownership:
All original content created by GENSocial (graphics, videos, captions, strategies) remains the property of GENSocial until full payment is received.

Client Usage Rights:
Once paid in full, clients receive a non-exclusive license to use the content for their business and marketing.

We reserve the right to:

  • Showcase work in our portfolio, social media, and marketing

  • Use anonymized results for case studies

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6. Content & Platform Disclaimer

GENSocial does not guarantee:

  • Specific engagement, follower growth, or revenue results

  • Performance of social media platforms (algorithms, outages, etc.)

Marketing results vary based on industry, audience, and external factors.

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7. Limitation of Liability

To the fullest extent permitted by law, GENSocial is not liable for:

  • Indirect or consequential damages

  • Loss of revenue, data, or business opportunities

  • Platform-related issues (Instagram, TikTok, Meta, etc.)

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8. Termination

We reserve the right to suspend or terminate services if:

  • Terms are violated

  • Payments are not made

  • Communication or collaboration breaks down

Clients may terminate services based on the notice period outlined in their agreement.

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9. Confidentiality

Both parties agree to keep confidential any sensitive business, financial, or strategic information shared during the working relationship.

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10. Governing Law

These Terms are governed by the laws of Ontario, Canada.

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11. Updates to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.

 

12. Contact

GENSocial
📞 (705) 207-5125
📧 info@gensocial.ca

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